About Course
Providing outstanding customer service and positive customer experiences often makes the difference between gaining and keeping a customer or losing one. This customer service training course will teach students how to achieve customer service excellence. It offers the tools and techniques to ensure they build and maintain mutually beneficial relationships with customers. Students adopt the skills and techniques that routinely deliver positive customer experiences. They discover the attitude, skills and knowledge needed to be a successful customer service representative. Students will be able to explain the importance of measuring & bench-marking service as well as the value of a lost customer. Getting certified helps you demonstrate that you are credible and trustworthy, traits that are always in high demand.
Anyone above the age of 16 can apply
The lecturer provides all ingredients when teaching. You only need to provide ingredients for your exam
Yes all learners are expected to dress formally (White Shirt and Black Pants with black apron). Hair must be pulled back and up off the shoulders, restrained by a single bun. Hats or hairnets must sufficiently cover hair. A closed toe and heel slip resistant shoes with ankle-height socks are required as part of the uniform (no skin should be visible).
Yes TSIU has signed MOUs with different organizations in all sectors to help assist learners get hands on experience soon after graduation
Requirements
- 1 Clip Board
- 1 Ream of Paper
- 1 Exam Project File
- 1 Full Set of Knives
- 1 Kitchen Towel
Features
- Create dishes using the classical cooking and baking techniques that form the foundation of the professional kitchen.
- Identify the techniques and artistry behind the preparation of dishes in a professional kitchen.
- Plan and create recipes and menus for different world cuisines.
- Recognize diversity in opinions, values, abilities and cultures in a professional kitchen environment.
Target audiences
- Anyone passionate about the kitchen
- Anyone who is interested in pursuing a career as a Chef
